30-Day Money-Back Guarantee

We want you to be completely satisfied with your Nurthralis789 LLC purchase. If, for any reason, you are not entirely satisfied with the items you purchased, you may request a return, exchange, or refund within 30 days of receiving your order.

To be eligible for a return, items must meet the following requirements:

Unused and unworn

In their original condition

Returned with the original packaging whenever possible

Simple Exchange & Return Process

Step 1: Contact Us
Please send an email to: support@velinad.com

Step 2: Receive Instructions
Our customer service team will provide you with return instructions, including the return shipping address.

Step 3: Package the Items
Please package the items securely; we recommend using the original packaging or similar protective packaging.

Step 4: Ship the Items Back
Please ship the items back using a shipping method that provides tracking information.

Step 5: Confirmation & Processing
Please provide proof of shipment (such as a receipt or tracking number). Once we receive and inspect the returned items, we will immediately proceed with processing your refund or exchange.

1. Exchange Service

Exchange Requests
If you wish to exchange an item for a different size or style, please specify this in your request. Exchanges are subject to the availability of the specific item.

Associated Fees

Size Exchange: Free of charge

Style Exchange: The customer is responsible for return shipping costs and for paying any price difference between the items (if applicable).

1. Returns & Refunds

Refund Method
The refund amount will be credited back to your original payment account.

Return Shipping Costs
Unless one of the following special circumstances applies, return shipping costs are the responsibility of the customer:

The item is defective

The item was damaged during transit

An incorrect item was received (shipping error)

Processing Time
Once we receive and inspect the returned items, refunds are typically processed within 3 to 5 business days.

Return Address
The return address will be provided by our customer service team after your return request has been approved.

1. Damaged, Defective, or Incorrect Items

If you receive an item that is defective, damaged, or incorrect (due to a shipping error), please contact us within 30 days of receiving the item. We will provide you with the following solutions (at no additional cost to you):

Ship you a brand-new replacement item; or

Issue you a full refund.

Your satisfaction and providing you with a hassle-free shopping experience remain our top priorities.

1. Order Cancellation

You may request to cancel your order and receive a full refund prior to shipment. Once an order has been shipped, it cannot be directly cancelled. However, you may return the item in accordance with our return policy.

1. Delivery Issues

We are responsible for ensuring that your order arrives in perfect condition.

If your package arrives damaged, is missing, or presents any other issues, please contact us immediately. We will assist you in resolving the issue and, where appropriate, provide a replacement or refund.

1. Condition of Returned Items

All returned items must meet the following criteria:

Must be unused;

Must be unworn;

Must be in their original condition;

If possible, please return the item in its original packaging.

1. Refund Adjustments

If the condition of a returned item does not meet the above requirements, we reserve the right to issue a partial refund at our discretion, based on the actual condition of the returned item.

We do not charge any restocking fees.

1. Return Timeframe

All requests for returns or exchanges must be submitted within 30 days of the delivery date.

1. Contact Us

If you have any questions, or wish to initiate a return, please contact us : support@velinad.com

​